Secure Online Bill Pay
We appreciate the opportunity to care for you and your family. To make things easier, we now offer a secure online payment option for statements and balances received.
Simply click the button below to make your payment safely and securely through Stripe.
All payment information is encrypted and securely processed through Stripe.
Simply click the button below to make your payment safely and securely through Stripe.
All payment information is encrypted and securely processed through Stripe.
If you have any questions regarding your statement balance or billing details, please contact our third party billing office at (808) 677-7727 prior to submitting payment — we’re happy to assist.
Frequently Asked Questions (FAQs)
Why am I receiving a balance?
Balances shown on your statement reflect the amount remaining after claims have been submitted and processed by the insurance information a patient has provided to our office and currently on file.
Insurance coverage and payment amounts are determined by your insurance carrier according to your individual plan benefits. What the office collects at the time of your visit is an estimated amount advised to collect at time of visit, but is not a guarantee that is all to be paid.
Balances shown on your statement reflect the amount remaining after claims have been submitted and processed by the insurance information a patient has provided to our office and currently on file.
Insurance coverage and payment amounts are determined by your insurance carrier according to your individual plan benefits. What the office collects at the time of your visit is an estimated amount advised to collect at time of visit, but is not a guarantee that is all to be paid.
Who should I contact with billing questions?
For questions regarding:
For questions regarding:
- Insurance processing or benefit explanations → Please contact your insurance carrier(s) directly
- Statement balances or payment assistance → Please contact our billing office
What if I think my insurance processed incorrectly?
If you believe your insurance incorrectly contributed toward your claim or denied services, we encourage you to contact your insurance carrier directly for additional clarification regarding your benefits and claim.
You may also contact our billing office if you have questions regarding your statement or balance.
If you believe your insurance incorrectly contributed toward your claim or denied services, we encourage you to contact your insurance carrier directly for additional clarification regarding your benefits and claim.
You may also contact our billing office if you have questions regarding your statement or balance.
Can I only pay my balance online?
No. For your convenience, we offer several payment options.
Patients may:
No. For your convenience, we offer several payment options.
Patients may:
- Make a secure online payment through this webpage
- Visit our office in person with their statement
- Call our office directly at (808) 674-0744
- Call our third-party billing office at (808) 677-7727
- Complete the credit card information section on the payment slip included with the statement and mail it back to our billing office
Why is it important to address billing concerns quickly?
Insurance companies allow only a limited timeframe for claim corrections, edits, reconsiderations, or appeals to be submitted.
To help ensure all available options remain open, we strongly encourage patients to contact either their insurance carrier or our billing office as soon as possible regarding any billing concerns or discrepancies.
Insurance companies allow only a limited timeframe for claim corrections, edits, reconsiderations, or appeals to be submitted.
To help ensure all available options remain open, we strongly encourage patients to contact either their insurance carrier or our billing office as soon as possible regarding any billing concerns or discrepancies.
Can balances still be collected after some time has passed?
Yes. Patient balances remain the responsibility of the patient after insurance processing and may still be collected even if time has passed since the original date of service.
We encourage patients to review statements promptly and contact the appropriate parties with any questions.
Yes. Patient balances remain the responsibility of the patient after insurance processing and may still be collected even if time has passed since the original date of service.
We encourage patients to review statements promptly and contact the appropriate parties with any questions.